Privacy Policy

Polished by Maddie operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us.

Personal information we collect

Contact details, such as your name, billing and shipping address, phone number and email address.
Order and payment information, such as the items you purchase, sizing details you provide, transaction details and payment confirmation. Payment card details are processed securely by our payment providers.
Account information, such as your login details and preferences.
Communications, including messages you send to our customer support.
Device and usage information, such as your IP address, browser, device type and how you interact with our website, collected through cookies and similar technologies.

How we use your information

To process, create and ship your orders and provide customer support.
To send order updates and, if you opt in, marketing emails or texts. You can unsubscribe at any time.
To improve our website, products and shopping experience.
To detect and prevent fraud and keep the Services secure.
To comply with legal obligations.

How we share your information

We share personal information only as needed to run our business, including with Shopify (our e-commerce platform), payment processors, shipping carriers, production and fulfillment partners, and analytics or marketing providers. We do not sell your personal information. We may also disclose information when required by law or to protect our rights.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. You can learn more in the Shopify Consumer Privacy Policy.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our website is used. You can control cookies through your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Children

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13.

Security and retention

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes described in this policy or as required by law.