Every Polished by Maddie set is hand-painted and made to order in the size and shape you select. Because each set is created just for you, we do not accept returns or exchanges, and we cannot offer refunds for incorrect sizing or a change of mind.
Sizing
Please measure carefully before ordering using our Size Guide. If you are unsure, choose Custom and include your measurements in the order note.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery at help@polishedbymaddie.shop with your order number and clear photos of the issue. We will review your request and, where appropriate, repair, remake or replace the affected nails, or issue a refund.
Color variation
Because every set is hand-painted, small variations from the product photos are normal. Lighting and screen settings can also make colors appear lighter or darker than they look in person. These differences are not considered defects.
Cancellations
Production begins soon after you order. If you need to cancel, contact us as soon as possible. We can cancel and refund orders that have not yet entered production.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Contact us
Email: help@polishedbymaddie.shop
Phone: 405-960-4290
Address: 11376 Three Rivers Rd, Gulfport, MS 39503